Dotdigital customer experience & data app

Commerce7 + Dotdigital

The all-in-one platform for growth-minded marketers.

This app provides a real-time, secure, and cloud-based integration for the dotdigital customer experience and data platform. Reliably sync your products, customers, and order data to the dotdigital AI system. Deliver enriched and actionable data insights and empower your team to create a memorable customer experience. Transform your customer data insights into hyper-personalized marketing experiences across email, social, sms, and search campaigns.

  • Dotdigital unites customer data from every touchpoint to create a single source for all your data needs. Our advanced analytics and reporting uses AI to deliver enriched and actionable data insights so you’ll always be able to create a memorable customer experience.

  • Dotdigital helps marketing teams organize customer data. Our advanced analytics highlight what matters and presents insights so that no marketing opportunity goes unturned. Our platform layers data from different sources into intuitive dashboards so you can focus on the quick wins and the bigger picture all at the same time.

  • Transform customer data insight into hyper-personalized marketing experiences with Dotdigital. Our personalization and segmentation tools ensure you deliver the right message to the right person at the right time. Plus, cross-channel reach guarantees you can connect on every channel for a completely seamless customer experience.

Easily set up and manage your Dotdigital integration directly from your Commerce7 Admin Panel.

Configure all of your metadata and tag mappings from Commerce7 to custom data sets in Dotdigital with ease.

Dotdigital has industry-leading AI-driven reporting to make the most of your marketing efforts.

We can help you with your installation.

CHOOSE DOTDIGITAL

Email Marketing

The powerful and easy-to-use email editor makes designing eye-catching marketing simple. Personalization tools like product recommendations and dynamic content help turn your customer data into 1:1 tailored experiences.

  • Identify new opportunities and maximize campaign performance using Dotdigital's advanced reporting and analytics.

  • Use A/B, split, and multivariate testing to assess the impact of your creative, subject lines, and key customer touchpoints.

  • At-a-glance campaign comparison reporting provides the metrics you need to test and optimize every send.

  • Deliver real-time messages using behaviors, engagement levels, and other events to trigger email automation.

  • Send time optimization (STO) means your campaigns will land in your customers' inboxes, right when they’re most likely to engage.

SMS Marketing

Deliver SMS messages that will delight your customers. Create personalized, timely, and contextual marketing SMS that can be delivered in over 226 countries around the world.

  • Upgrade your SMS marketing strategy with a platform that helps make SMS an integral part of your cross-channel marketing mix.

  • Use your customer data to personalize your SMS marketing messages, just like you would an email marketing campaign.

  • Built-in link tracking and link shortening, you can see exactly who's engaging and what links are driving conversions.

Retargeting

Boost the impact of your retargeting ads by delivering the right content at the right time. Seamlessly sync data two ways between your social and Google ad audiences to create perfectly connected customer experiences.

  • Stay top-of-mind after customers leave your website with retargeting across Google and Facebook ad networks.

  • Dotdigital ad audience connectors supercharge your automation programs at key touchpoints to control who you retarget and reduce ad spend wastage.

  • Drive sales with automated abandoned browse programs that showcase personalized products based on their browsing history. Or trigger an SMS with a discount code that will encourage the customer to convert.

  • Automatically trigger abandoned cart reminders based on customer behavior.

  • Recover demand and revenue from customers with library release notifications.

Live Chat

Solve customer problems in real time with live chat widgets you can add directly to your website. Reduce friction and remove barriers to purchase by equipping chat agents with complete customer profiles for a smooth CX.

  • Key customer insights at a glance through a unified communication channel.

  • See insights such as order history, interactions, and recent emails all at a glance.

  • Integrated with WinstonAI powered by ChatGPT

  • etc.

Grow your business

The Dotdigital customer experience & data platform helps wineries like these build their business and keep it growing.

We can help you with installation

  • OPTION ONE

    Assisted Installation

    We offer this option if you need assistance, but have a team capable of managing the integration.

    • Discovery Sessions for C7 and dotdigital

    • Data Structure Review

    • Recommended Implementation Documentation

  • OPTION TWO

    Professional Installation

    We offer this option if you need assistance and need a team capable of managing the integration.

    • Discovery Sessions for C7 and dotdigital

    • Data Structure Review

    • Configuration of App

    • Testing of the App

    • Documentation of Setup and Data Dictionary Provided upon completion

  • OPTION THREE

    Professional App Integration Maintenance

    We offer this option if you need assistance with maintaining the system and keeping it running smoothly.

    • Includes monthly license

    • Up to 4 Hours Per month of Support & Updates.

    • Monitoring

Request a service

Or you can install it yourself

 FAQs

  • Yes. With this app, you can use the power of the best-in-class Dotdigital platform to run cross-channel hyper-personalized campaigns through email, SMS, social, and re-targeting. You no longer have to go from one system to another to manage SMS campaigns, email campaigns, or other re-targeting systems, saving you time and money!

  • Yes. With this app, you can run powerful abandon cart campaigns, and not just through email, you can re-target customers on social media, through display ads, and SMS.

  • No. Coding is not required to install this app, however, the individual responsible for installation and configuration needs to have a good understanding of your Commerce7 system setup, your Dotdigital system setup, best practices, and your business goals. We recommend a person with high technical proficiency be in charge, but you don’t need to code anything to work with this app.